Student Resources

From E-Learning Faculty Modules

Contents

Module Summary

Make your students aware of what services and resources are available to them.

You may want to include a section of most commonly asked questions in your course. This will help save time on course management, as well as be helpful to your students.

Do include the IT Help Desk’s contact information (phone number, toll-free number and e-mail) for students to contact if they are having technology, eID, or login problems.

Takeaways

Learners will...

  • Understand what resources are available for students.
  • Review some of the potential problem spots are for online students.
  • Be able to locate and share resources with your students.

Main Concepts

Students learning at a distance need assistance finding services and help. Many of the resources that on-campus students take for granted can be challenging and difficult to access off campus. Be sure to prominently provide links and descriptions to these resources for your students in your course content.

Resources to Included:

IT Help Desk

Students will run into trouble with eID’s, K-State Online, internet browsers, computer viruses, connectivity, and hardware. Do NOT try to troubleshoot these problems yourself. Make sure that your students are aware of the IT Help Desk, the services it provides, and their responsibility for connecting with their online course.

The IT Help Desk can be reached my email, online chat, and phone (including a toll-free number)

IT Help Desk
Kansas State University
214 Hale Library
Manhattan, KS 66506
(785) 532-7722
(800) 865-6143 (toll-free)
helpdesk@k-state.edu

They may also be reached through the ServiceNow system.

You may also want to mention, K-State will never ask for your password in an email. There are a lot of phishing scams that can, and do, try to get online students to give up their password.

K-State Libraries

Students can still take advantage of many of the services that on-campus students have. The library catalog, databases, e-journals, digital collections, and even librarians can all be accessed online.

The K-State Libraries have a specific link to help for distance learners: http://www.lib.k-state.edu/services/distance

K-State Libraries
Kansas State University
137 Hale Library
1100 Mid-Campus Drive
Manhattan, KS 66506
Website: http://www.lib.k-state.edu
Phone: (785) 532-3014
Fax: (785) 532-7415
Email: http://www.lib.k-state.edu/geninfo/fb/hale.shtml

Disability Services

Some students may require additional support or accommodations. Students may, or may not, disclose this to you. They are not required to. However, you are required to offer students the opportunity to seek assistance if they should choose to. Be sure to include this information in your syllabus.

Disability Support Services
202 Holton Hall
Kansas State University
Website: http://www.k-state.edu/dss
Manhattan, KS 66506
Phone: (785) 532-6441
Fax: 785)532-6457
Email: dss@k-state.edu

Global Campus

Students may require help with registration, degree completion, and other similar issues. Global Campus can assist your students with range of services and options with their distance education programs.

Global Campus n
1615 Anderson Ave.
Kansas State University
Website: http://www.global.k-state.edu
Phone: (785) 532-5575 or (800) 622-2KSU (2578)
FAX: (785) 532-3779

Email: informationdce@k-state.edu


K-State Honor System

Students need to be made aware of K-State’s Honor System. Share this information, and the expectation to follow this code of conduct in you syllabus.

K-State Honor & Integrity System
Kansas State University
215 Fairchild Hall
Manhattan, KS 66506
Website: http://www.k-state.edu/honor
Phone: (785) 532-2595
Fax: (785) 532-5944
Email: honor@k-state.edu